• Hi,

     

    We have migrated our Webtrends to a different server and we are trying to activate the license. However we are getting the following error:

     

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>[FSPSTATSD01] file:D:/WebTrends/common/lib>wtlicman.exe -A -f licensechange.txt</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>WebTrends Licensing Tool</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>Copyright 1996-2009 WebTrends Inc. All rights reserved.</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>wtLicenseManager build number: 465</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>Reading Manual Text from file...</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>Activating from Manual Text...failed</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>The manual system identifier does not match</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>failed!</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>[FSPSTATSD01] file:D:/WebTrends/common/lib>wtlicman.exe -s</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>WebTrends Licensing Tool</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>Copyright 1996-2009 WebTrends Inc. All rights reserved.</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;>wtLicenseManager build number: 465</span>

    <span lang=&quot;EN-US&quot; style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ansi-language: EN-US;&quot;> </span>

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;>License status:</span>

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;>---------------------------------------</span>

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;> </span>

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;>Product has not been activated</span>

     

     

     

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;>Our old server name is FWWSTATSI01.euro.iberdrola.local and the new server is FSPSTATSD01.euro.iberdrola.local</span>

     

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;>Could you help us?</span>

     

    <span style=&quot;color: rgb(31, 73, 125); font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt;&quot;>Regards.</span>

  • 7 Replies
  • Hello Egoitz:
    Please email me directly at mailto:wayne.denman@webtrends.com. This isn't something we can help you with in the forum. We'll need to speak with you directly and you must have direct admin access to the physical machine where Webtrends is installed.

    Best Regards
    Wayne Denman
    Webtrends
    Technical Services Senior Manager (EMEA)